Course Introduction

Change Management Foundation and Practitioner

What is Change Management?

This project management methodology is one of the most popular courses with Datrix Training and provides a globally recognised qualification which is valued significantly by employers. The Change Management certification teaches you how to deal with changes in the workplace before, when and after they occur. You will be able to know by the end of the course how to have a sense of authority when a change occurs and be able to manage the situation in a safe and sensible manner. You will not only gain knowledge on how to cope with change but also will have gained experience on how to handle different situations in the workplace, giving you valuable skills which will help you greatly in your career.

The Change Management Foundation & Practitioner Course, delivered by The Knowledge Academy, is accredited by APMG.

What does the course itself include?

The Change Management training course lasts for 5 days and is built of a two-part structure which consists of both foundation and practitioner skills. Throughout the first three days of the course, you will gain an understanding of what is involved in the foundation exam and this will prepare you for the in depth knowledge of the certification. Passing the foundation exam proves to employers that you have a significant amount of knowledge and has gone through in depth training within the Change Management certification.

The practitioner course is taken over the last two days. You will be training for the exam during the first day and in the second day will be taking your practitioner exam where you will gain a qualification in Change Management Practitioner. Throughout the two days, you will be using the knowledge which you have gained during the Foundation course and will be taught how to apply it to a given scenario which could potentially occur in a workplace. The exam will confirm whether or not you can do this.

The different topics in this course are the following:

  • Understanding the impact of change
  • Supporting and preparing for impending changes
  • Developing effective change teams
  • Understanding and managing others through changes
  • Getting buy-in; dealing with individual and organisational resistance
  • Building and maintaining good working relationships with stakeholders
  • Becoming more creative with change solutions

Foundation Exam:

  • Strong focus on candidate’s knowledge of the topic
  • Closed-book
  • Multiple-choice
  • 50 questions
  • 40 minutes
  • Pass mark is 50%

Practitioner exam:

  • Focuses on applying knowledge to a case study scenario
  • Objective-testing, a type of multiple choice
  • 4 questions with 20 marks each
  • 5 hours
  • Pass mark is 50% (40 marks out of 80)
  • Open-book - delegates may take ‘The Change Manager’s Handbook’ in with them

The Practitioner exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

The week prior to the course you will receive an email from our exam bookings team inviting you to request your online exam voucher.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

Compatibility Check for Online exam:   Please click here

Exam Guidelines:                                Please click here


What are the benefits of taking this course?

This course is a very worthwhile course for a variety of reasons:

  • Companies will be able to respond much quicker to demands of their customers
  • The company will be able to implement change and impact the business positively in the process
  • It takes the company less time to implement change in the workplace
  • The performance of employees increases when the change process is understood and the staff feel supported because of this
  • An effective process lowers any risks of problems associated with change
  • Customer service will increase when there are confident employees who have in depth knowledge
  • The costs associated with change are significantly lowered
  • The company’s sense of teamwork and cooperation will increase largely.

What are the other courses in Change Management like?

Change Management Foundation:

  • Lasts for three days with training for the first two days of the course and an exam on the third day of the course
  • Provides you with knowledge in Change Management which you can acquire during the training then apply to your exam
  • Suitable for anybody interested in learning more about and managing change in the workplace.
  • Covers the following topics:
  • Individual Change
  • Team Change
  • Organisational Change
  • Leading Change
  • Perfect for people who are new to Change Management

Change Management Practitioner Upgrade:

  • Lasts for two days - first day is training and last day has an exam
  • Reading before the course - 15 hours of study approx.
  • Suitable for anybody who wants to know more about Change Management
  • Delegates must have achieved pass at Foundation before doing Practitioner exam.
  • Topics include:
  • Change and the Individual
  • Change and the Organisation
  • Communications and Stakeholder Engagement
  • Change Management Practice

How can I contact you?

If you would like to take part in a foundation and practitioner course, have any queries or wish to give us constructive feedback, please contact us using the following methods:

Email us at: Our customer service is very helpful and we respond as quickly as possible to your emails.

Call us using our phone number: 0800 781 0626. We respond as soon as we can to your calls to ensure that you have an exceptional experience whilst contacting us.



What's Included

Find out what's included in the training programme.

Course Content

Change Management Principles: 

  • Teaches candidates what happens before, during and after a change who have the likelihood of facing a significant change in their workplace
  • No experience in Change Management needed before the course
  • Objectives of the course are the following:
  • Introduction
  • Organisational Metaphors
  • Integrating Change
  • Management and Leadership
  • Conclusion


Crisis and Change Management: 

  • Lasts for 5 days
  • Suitable for those who wish to develop their skills to be able to manage situations in which change happens and where there is an unexpected crisis in an effective way.
  • Topics will include the following:
  • Strategic Planning
  • Change Management
  • Change Management and Personal Strategy
  • Effective Disaster Recovery
  • Effective Crisis Management
  • There is no experience needed prior to the course, as for many courses.


Change Management and Organisational Development Training: 

  • Lasts for 5 days
  • Suitable for business professionals who have experience in the business industry
  • Will provide individuals with knowledge on the process of management whilst organisational changes occur. Delegates will learn also how to motivate team members whilst change is happening in the business.
  • Topics included are the following:
  • Introduction to Change Management and Organisational Development
  • Features of Change Management
  • Features of Organisational Development
  • Key Concepts
  • Managers roles
  • Team leaders roles
  • Motivate teams skills
  • The modern commander
  • The management process
  • Implementation skills
  • Challenge awareness
  • Information technologies
  • Modern communication
  • Organisational elements
  • Overview


Change Management for Leaders: 

  • Lasts for 2 days
  • Includes main components, features and outlines of Change Management. Enables delegates to gain knowledge on different dimensions of change, meaning that they will have the ability to implement practice models into their company/workplace
  • Suitable for business managers who have a significant amount of experience in the business industry
  • Topics included are the following:
  • Introduction to Change Management for Leaders
  • Features of Change Management
  • Key Concepts
  • Change management skills
  • Change leadership skills
  • The dimensions of change
  • Change preparations
  • Change initiatives
  • Reviewing change
  • Assessing impact
  • Overview

Introduction to Change Management - Positively Embracing Change: 

  • Lasts for one day
  • Teaches candidates how to address the positive and necessary role of change inside organisations and businesses
  • Suitable for anybody who wishes to address the positive and necessary role of change inside organisations and businesses
  • No experience needed before the course takes place


Change Management - Leading Through and Beyond Change: 

  • Teaches delegates how to make the most of their change management process and cope with change
  • Lasts two days - first day is training, second day is exam
  • No experience needed before the course


What are the benefits of training in a classroom?

  • Delegates can carry out their training in a quiet and comfortable environment where they may feel is more suitable than working online where their surroundings could perhaps be not as comfortable. This could therefore enable them to pass with more confidence and more easily as they will be able to learn better and retain more knowledge which they have acquired more.
  • Candidates will be working in groups when training. Interaction with other people taking the same course causes different ideas to be shared and the level of communication found whilst training and taking the course is much larger than when delegates are working alone online. As a result of this, candidates may use the ideas which they have gained from others and apply them in their exam, meaning that the likelihood of them passing would be much greater.
  • The delegates can interact with their trainer face-to-face which can cause the trainers to be able to explain the different elements of the training and the course to the delegates with greater ease. This means that the delegates will gain more knowledge throughout their training since they will be able to remember what happened when they interacted with their trainer properly.
  • The silos between the delegate and the trainer are broken and eliminated when candidates interact face to face because they will be able to share experiences much easier and delegates will therefore gain knowledge much easier.


What are the benefits of training online?

  • Training can be offered in virtually any place at any time due to the flexible time frames which can be established through online training. This gives both trainers and delegates much more freedom in when they do the course, meaning that they will be more relaxed as they know that it is easy to complete the course within the specific time frame due to the high level of flexibility.
  • The feedback from the training and the grades from the exam can be received much quicker. With classroom training, the time which it takes to grade papers and gain feedback is long, causing the process to become tedious and inconvenient for the delegate.
  • There is a much wider, more up-to-date range of media which can be used during online training. With classroom training, there is less media which can be used, meaning that delegates will gain nowhere near as much knowledge in a classroom than they would online.
  • This up-to-date material also comes at a lower cost. Textbooks which are used in classrooms come at a much higher cost than the media and material found online. Textbooks cost a lot of money, however after a series of years, they become worthless when times change and new elements of the course are introduced.


What are the benefits of training onsite?


  • The cost for accommodation and travel to and from the training centre costs are eliminated. This means that there will be a lot of money saved so it will be less likely that there will be problems affording these two factors.
  • Running an onsite training course can give delegates more focused training which is more relevant to their business and the skills that they feel they significantly need to work on. It will be easier to highlight the specific strengths and weaknesses of the delegate due to this.
  • Training costs are lowered greatly. The costs per delegate are much lower because the training company simply needs to send a trainer to the site instead of having a high quality, expensive environment elsewhere.
  • Team building and teamwork can easily be encouraged. The fact that there will be a room full of delegates sharing mostly similar interests will encourage them to work together and bounce different ideas off each other, causing exemplary work to be produced throughout the training and in the exam, making the delegates much more likely to achieve a high grade in their Change Management Foundation and Practitioner course.

Delivery Methods


Change Management Foundation & Practitioner Enquiry

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Course Schedule

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Northampton from £4944
Virtual from £2194
Leeds from £5494
Manchester from £5494
Crewe from £5494
Newcastle from £5494
Preston from £4944
Sheffield from £5494
London from £4394
Chorley from £5494


What are the exam details for this course?

  • Focuses on knowledge of Change Management
  • Closed-book
  • Multiple-choice
  • 50 questions
  • 40 minutes
  • Pass mark is 50%


  • Focuses on applying Change Management knowledge to a case study scenario
  • Objective-testing, a type of multiple-choice
  • 4 questions with 20 marks each
  • 2.5 hours
  • Pass mark is 50%
  • Open-book – you are allowed to take ‘The Change Manager’s Handbook’ in with you

What are the prerequisites for this course?

There are no prerequisites for this course or the examination.

What does Datrix provide me with during the course?

Datrix offers pre-course reading, courseware folder, official certificates and refreshments.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on