Course Introduction

Negotiation Skills are listed one of the most desirable assets for job candidates. It requires a collection of communication and interpersonal skills to bring the desired result. The successful negotiation occurs when two parties or group of individuals come together and arrive at an agreement that is acceptable to both. Negotiation is a method and process by which people settle differences while avoiding any conflict and argument and come to an agreement. In many situations, specific forms of negotiation are used such as industrial disputes, international affairs, government and legal system.  A structured approach to negotiation must be followed to achieve a desirable outcome. The negotiation skills include various methods: planning, communicating, teamwork, influencing and employing tactics. The qualities of good negotiators are good planners, flexible, honest, good communicators, creative, win-win oriented and aware of themselves and others.  


What's Included

Find out what's included in the training programme.

Course Content

Negotiation is a process by which two or more groups discuss an issue to find a mutually acceptable outcome and settle differences by avoiding any argument. The importance of negotiation skills cannot be underestimated as they play a crucial role in the formal transactions and informal day to day interactions. The Negotiation Skills course equips the delegates with the knowledge required to excel in the negotiation process. The course enables the delegates to become a better leader, negotiator and dealmaker by building powerful negotiation skills. The course is designed for individuals who are required to negotiate successful outcomes. By the completion of the course, the delegates will be able to enhance their negotiating ability, read body language and react accordingly, develop their interpersonal skills to improve success.

Tips for effective negotiation

The delegates should be clear about what they are delivering and what is expected from the other party, consistent with how to set their goals and objectives, effectively use their communication skills including positive body language, pay attention to detail, prepare for compromise and ask plenty of questions. The delegates should not become emotional and confuse negotiation with confrontation, avoid becoming angry and do not blame the other party for not achieving the desired outcome.

Overview of Negotiation

  • What is Negotiation?
  • Influencing Skills
  • Factors that impact Negotiation
  • Stages of Negotiation

Process of Negotiation

  • Value of negotiating
  • How to distinguish negotiation from selling
  • When negotiation begins and selling stops

Effective Negotiation Skills

  • Problem Analysis
  • Preparation
  • Active Listening
  • Emotional Control
  • Collaboration and Teamwork
  • Verbal Communication
  • Decision Making Ability
  • Problem Solving
  • Interpersonal Skills
  • Ethics and Reliability

Stages of Negotiation

  • Preparation
  • Discussion
  • Clarification of goals
  • Negotiate towards a Win-Win outcome
  • Agreement
  • Implementation of a course of action

Elements affect the outcome of negotiation

  • Interpersonal Skills
    • Effective verbal communication
    • Listening
    • Reducing misunderstandings
    • Problem Solving
    • Assertiveness
    • Rapport Building
    • Decision Making
    • Dealing with Difficult Situations
  • Attitudes
  • Knowledge

Clinching the Deal

  • Fulfilling the commitment
  • How to close
  • Develop long term relationship
  • Prepare environment for future negotiations

Telephone Negotiation

  • Use silence
  • Voice and personality projection
  • Controlling the call
  • Implement the negotiating process using telephone

Action Plan

Planning and discussion    


Delivery Methods


Negotiation Skills Enquiry

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Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £3294
Virtual from £984
Leeds from £3294
Newcastle from £3294
Manchester from £3294
Preston from £3294
Chorley from £3294
London from £3294
Crewe from £3294
Sheffield from £3294


What are prerequisites for attending this course?

Anyone can attend the Negotiation Skills training course as there are no prerequisites for attending the course.

Who should attend this course?

The Negotiation Skills course is aimed at individuals who want to develop their skills to become negotiators.

How Do I Develop Negotiation Skills?

  • Use effective communication skills
  • Be ethical and reliable
  • Develop your emotional intelligence
  • Stay calm and patient during an argument
  • Avoid passing on blame to others

What time shall I arrive at the venue?

Please arrive the venue at 8:45 am as our training sessions are from 9:00 am to 5:00 pm.

How can I find more information about the course?

Please send us an e-mail on or contact us on 0800 781 0626 for more information.