This ITIL® (Information Technology Infrastructure Library) Foundation and Practitioner training course combine both Foundation and Practitioner training content, so delegates can acquire the certifications together. ITIL® Foundation and Practitioner gives individuals an insight into ITIL® framework, and provides them will the skills to tailor and apply their ITIL® knowledge within their own organisations. This ITIL® certification covers the areas of organisational change management, installing internal business exchange, and performance development. Teaching is classroom-based, whilst a combination of activities, discussions, and presentations comprise the learning process of ITIL® Foundation and Practitioner.
Find out what's included in the training programme.
Datrix Training will provide you with both examinations, 'An Introductory Overview of ITIL® V3' (the pre-course reading material), the courseware book which includes presentation slides, the syllabus, and a mock exam, an experienced trainer, a certificate on completion, and refreshments.
The Foundation portion of this certification concentrates more on teaching delegates the main elements and principles of ITIL®, as ultimately, it is an introductory training course.
The Practitioner section of this ITIL® training course builds on knowledge acquired at the Foundation level, and focuses more on the practical application of ITIL®. ITIL® Practitioner teaches individuals how to maximise the benefits produced by ITIL®, and how to tailor the framework to meet business needs.
Overall, delegates will learn everything they need to be successful in the examinations.
Our ITIL® Foundation and Practitioner certification includes both examinations. Delegates are required to sit both a Foundation exam, and separate Practitioner exam. The examinations are formatted like so:
ITIL® Foundation Exam:
ITIL® Practitioner Exam:
The ITIL® Foundation and Practitioner training course will cover the following topics:
Understanding Service Management as a Practice:
The concept of “Service”
The concept of “Service Management”
Understanding customer requirements and building relationships
The concept of “Good Practice”
The process model and process characteristics
Understanding the Service Life Cycle:
The objectives and business value for each stage in the life cycle
ITIL® Service Strategy:
Understand and develop markets
Using services to create value
The four main activities
Service Portfolio Management
ITIL® Service Design:
The importance of People, Processes, Products, and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes
ITIL® Service Transition:
Planning and setting expectations
The Service V model
Service Asset and Configuration Management
Release and Deployment Management
ITIL® Service Operation:
Where the business value is realised
Achieving a balance
Understanding the Functions
ITIL® Continual Service Improvement:
Vital to ensure continued Good Practice
The importance of measurements and metrics
The Deming Cycle
Basic concepts, process activities, interfaces, and metrics for the 7 Step Improvement Process
The role of governance for Continual Service Improvement
ITIL® Practitioner Qualities:
Practical guidance on how to produce Continual Service Improvements
Designing and adapting ITIL® principles
Developing professional ITIL® competencies
Utilising ITIL® resources - real time reporting, automation, and Cloud computing
What time shall i arrive at the vanue?
Please arrive at the venue for 08:45am.
How can i find more information?
If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on firstname.lastname@example.org
What is the experience of the instructor(s) delivering my course?
All of our instructors at Datrix are accredited and have over ten years of experience worldwide.