This ITIL® Service Operation certification is intended on the values and techniques which help to control IT products and to know how services perform. The ITIL® training certification includes the organisation and influence of these actions and how they can benefit not just the products themselves but the maintaining services used to distribute them.
Datrix Training delivers this ITIL® certification in many locations nationwide so that anyone can learn the ITIL® SO course in a state of the art venue nearby. All of the ITIL® courses are also provided online so that you can learn the ITIL® methodologies at your own pace and time, on your own computer.
Find out what's included in the training programme.
Learners will be able to increase their awareness and skill in the resulting topics:
Introduction to Service Operation:
Service Operation Principles:
Service Operation Processes:
Common Service Operation Activities:
Organizing Service Operation:
Challenges, Critical Success Factors, and Risks:
The exam is to be completed at a mutually convenient date (please see the below details for further information).
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
The benefits of Online Exams are:
Compatibility Check for Online exam: Please click here
Exam Guidelines: Please click here
What are the exam details for this course?
The exam will contain of a multiple choice, closed book paper of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.
What are the benefits for taking this ITIL® course?
The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.
What is the experience of the instructor(s) delivering my course?
All of our instructors at Datrix are accredited and have over ten years of experience worldwide.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
How can I find more information?
If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on email@example.com