This 3-day ITIL® training certification contains the Service Design module in the ITIL® Service Design certification. The ITIL® certification involves the procedures, strategies, designs and records necessary to design IT services that meet the requirements of business. This ITIL® Service Design course will explain to you the values of service design and demonstrate how to implement design exercise into the broader IT Service management process.
Find out what's included in the training programme.
Learners will be able to increase their awareness and skill in the following areas:
Introduction to Service Design:
Service Design Principles:
Service Design Processes:
Service Design Technology Related Activities:
Organizing for Service Design:
Consideration of Technology:
Implementation and Improvement of Service Design:
The exam is to be completed at a mutually convenient date (please see the below details for further information).
The week prior to the course you will receive an email from our exam bookings team inviting you to request your online exam voucher.
The benefits of Online Exams are:
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What are the exam details for this course?
The exam will contain of a multiple choice, closed book paper of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.
What are the benefits for taking this ITIL® course?
The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.
What is the experience of the instructor(s) delivering my course?
All of our instructors at Datrix are accredited and have over ten years of experience worldwide.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
How can I find more information?
If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on firstname.lastname@example.org