Course Introduction

This 3-day ITIL® training certification contains the Service Design module in the ITIL® Service Design certification. The ITIL® certification involves the procedures, strategies, designs and records necessary to design IT services that meet the requirements of business. This ITIL® Service Design course will explain to you the values of service design and demonstrate how to implement design exercise into the broader IT Service management process.

 

                                                                               

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What's Included

Find out what's included in the training programme.

Course Content

Learners will be able to increase their awareness and skill in the following areas:

Introduction to Service Design:

  • Understand the strategy of differentiating value-creation and articulate all the benefits to the business that result from efficient Service Design
  • Service Acceptance Criteria and how to use them to create value
  • The contents and use of Service Design Packages
  • The underpinning processes, functions and assets that link business value to IT services
  • The fundamental aspects of Service Design

Service Design Principles:

  • Design service solutions related to a customer’s needs
  • Design and utilize the Service Portfolio to enhance business value
  • The measurement systems and metrics
  • Service Design models to accommodate different service solutions

Service Design Processes:

  • The interaction of Service Design processes
  • The flow of Service Design as it relates to the business and customer
  • The five Design Aspects and how they are incorporated into the Service Design process

Service Design Technology Related Activities:

  • Requirements engineering in the design process and utilizing the three types of requirements as identified for any system; Functional, Management/Operations and Usability
  • The design of technical architectures for Data and Information Management, and Application Management

Organizing for Service Design:

  • How to design, implement and populate a RACI diagram for any process that is within the scope of IT Service Management
  • The Service Design roles and responsibilities, where and how they are used and how a Service
  • Design organization would be structured to use these roles

Consideration of Technology:

  • Service Design related Service Management tools, where and how they would be used
  • The benefits and types of tools that support Service Design

Implementation and Improvement of Service Design:

  • The creation, implementation and use of Critical Success Factors and Key Performance Indicators as ways to improve designed services
  • The six-stage implementation/impro-vement cycle and how the activities in each stage of the cycle are applied
  • How Business Impact Analysis, Service Level Requirements and risk assessment can affect service design solutions

 

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

The week prior to the course you will receive an email from our exam bookings team inviting you to request your online exam voucher.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

 

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here

 

 

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Delivery Methods

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ITIL® Service Lifecycle - Service Design Enquiry

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Reach us at 0800 781 0626 or info@datrixtraining.com for more information.

Course Schedule

Select Your Location

Northampton from £4398
Leeds from £2187
Virtual from £874
Chorley from £4398
Manchester from £801
Sheffield from £3287
Crewe from £4398
Liverpool from £3287
London from £801
Newcastle from £3287

FAQs

What are the exam details for this course?

The exam will contain of a multiple choice, closed book paper of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.

What are the benefits for taking this ITIL® course?

The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on info@datrixtraining.com