Course Introduction

ITIL® training is one of the most sought after qualifications that is an umbrella to the different genres that surround IT service management. It is one of the most consistent and informative qualifications within the IT business sector and brings a variety of skills and achievements to the forefront of education. Information Technology Infrastructure Library is a document for management. 

Here at Datrix Training, we offer every sector of training separately to ensure maximum benefit and a concise education through every qualification. This course focuses solely on the release control and validation aspects of ITIL® training. This ITIL® qualification is only obtainable if candidates have completed the ITIL® Foundation certificate course prior to taking this course. Learning the methods, processes and functions of ITIL® Release, Control, and Validation is one of the steps to achieving the intermediate certificate for ITIL® Service Management. One of four sectors of the intermediate level. Learning things such as Change Management. Change management allows candidates to be in control of a situation when it inhibits change and learning how to successfully execute the operation. 

ITIL® requires the following capabilities. To support business outcomes despite them being in or out of your control, to be able to assess the way to move forward in a mature and logical way. As well as candidates are taught ways in which to handle and enable business change. This quality is important for the continuous growth and improvement of the business. Furthermore, enabling business changes contributes to the continuous growth and improvement of the business and individuals within a group. There are also other capabilities that are key to a successful execution of ITIL® service Lifecycle such as optimising customer experience and showing value for money. 

 

                                                                        

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What's Included

Find out what's included in the training programme.

Course Content

There are many topics you can learn that are a result of ITIL® Service Management such as relaying ideas you have learnt back to your workplace and allowing them to adjust and adapt them to the specific workplace in order to maximise appeal and satisfaction to customers. As well as this you are officially part of an international community that is ITIL® Service Management giving you a foundation to meet new people and learn from others as well as teaching others.

The ITIL® Service Capability – Release, Control, & Validation training certification is one of four courses that create the ITIL® Intermediate ‘Capability Stream’.

The 5 day ITIL® RCV Certification provides practical preparation for the methods, roles and objectives of Release & Organisation and Data management, Service Testing, Request Completion and Change Evaluation.

The ITIL® training course involves the ITIL® Service Transition volume of the IT Infrastructure Library. This ITIL® course is intended for IT Specialists, Business Managers and Business Process Owners. In addition ITIL training is helpful for operational staff in Change Management, Service Asset Management, and Request Completion to support their role-based abilities.

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

The week prior to the course you will receive an email from our exam bookings team inviting you to request your online exam voucher.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

 

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here

 

ITIL® Service Capability – Release, Control, & Validation covers 5 days in a classroom based location and includes:

Change Management:

  • The knowledge, analysis and study of change management philosophies, methods and contacts
  • The end-to-end course flow for change management, including its guidelines, design strategy, thoughts, and actions
  • The metrics that would be used to support change management within RCV practices
  • The benefits and business value from change management and the tasks and risks to be managed

Service Asset and Configuration Management (SACM):

  • The information, understanding and analysis of service benefit and configuration management values, methods and relationships
  • The end-to-end process flow for service benefit and configuration management
  • The metrics that would be used to provide service asset and configuration management within RCV preparation
  • The benefits and business value from service skill and configuration management and the challenges and risks to be managed

Service Validation and Testing (SVT):

  • The knowledge, understanding and study of service support and testing values, methods and relationships
  • The end-to-end process movement for the SVT method as well as its guidelines, models, actions and boundaries
  • Test modelling methods and testing theories (eg stakeholder requirements, test conditions, environments, data)
  • The metrics that would be used to provide service support and testing within RCV practices
  • The benefits and business value from SVT and the tasks and risks to be managed

Release and Deployment Management (RDM):

  • The information, understanding and study of service support and testing principles, methods and relationships
  • The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces
  • Release and deployment models and related activities (eg design, planning, build, pilots, test, transfer, deployment, retirement)
  • The metrics that would be used to provide release and placement management within RCV practices
  • The benefits and business value from release and placement supervision.

Request Fulfilment:

  • The knowledge, understanding and study of request fulfilment principles, skills and relationships
  • The end-to-end process flow for request completion, including its strategies, ideas, activities, and boundaries
  • Request fulfilment models and related events (eg effectiveness of designs, changes, and performance)
  • The metrics that would be handled to maintain request fulfilment within RCV procedures
  • The benefits and business value from request fulfilment and the challenges and risks to be managed

Change Evaluation:                                                  

  • The knowledge, understanding and study of change evaluation principles, methods and relationships
  • The end-to-end process flow for change evaluation, containing its rules, ideas, actions, and interfaces
  • Outlooks and thoughts for evaluating the efficiency of a service change
  • The metrics that would be used to provide change evaluation within RCV procedures
  • The benefits and business value from change evaluation and the challenges and risks to be managed

Knowledge Management (KM):

  • The knowledge, analysis and study of knowledge management values, methods and relationships
  • The end-to-end process flow for knowledge management, containing its guidelines, thoughts, actions and interfaces
  • Related thoughts (e.g. data-information-knowledge-wisdom) and how these actions help to confirm data transfer
  • The benefits and business value from data management and the tests and risks to be managed

Release, Control, and Validation Roles and Responsibilities:

  • The information, understanding and study of RCV roles
  • Generic roles that provide service change and the RCV procedures
  • The roles and tasks related to change, preparation and upkeep, change management, service asset and configuration management
  • Where and how these are used and how they fit within the setting of service transition

Technology and Implementation Considerations:

  • The technology requirements for effective RCV (eg service asset and configuration management)
  • The essential benefits of tools that maintain service transition
  • Applying RCV procedures in the context of preparing and managing change, service operation, and project management

 

ITIL® Online Training is a beneficial format for a client with a busy schedule and using this course as an addition their former job. Spacing the course over 90 days with a total of 10 hours to study allows customers to be flexible with their learning. Available 24/7 means that timing is not a problem and can fit around their lifestyle.

Online Training at Datrix Training is also a cheaper alternative to ITIL® Classroom Training as travelling costs are eliminated. Even though there is a lack of personal contact with our trainers, there is an online alternative. Our support suite offers all the support candidates need from tutoring to technical to administrative advice. There is also now the ability to discuss their learning with other online students through our discussion suite. Our online training classes do not lack anything compare to our training courses due to our fantastically structured engaging and interactive courses.

Classroom Training is the most popular option for our clients here at Datrix Training. Interacting with other clients with the same aims allow candidates to expand their knowledge and perspectives. Having peers that candidates can exchange ideas with is beneficial for communication skills and team building. Another factor that makes Classroom Training at Datrix Training so popular is our highly qualified classroom trainers with over 10 years of experience in the industry and specialising  ITIL®. Offering the most efficient three day course we can offer. Our trainers guide clients through problems and provide valuable advice.

 ITIL® Onsite Training is one of the most efficient types of training in regards to comfortability with candidates. Learning a new set of skills within their own work place makes the methods more applicable at a faster rate. This is because their work area has been used as a demonstration for hows to carry out these projects in a workplace. What makes this so beneficial is that candidates are familiar with the equipment candidates will need.

Another factor that makes Onsite Training popular when training a cluster of employees is that candidates are familiar with them. When  candidates train in a group of familiar faces, confidence is developed quicker, communicating is easier and candidates can gain a lot more knowledge out of the course. Also, learning alongside people candidates will be working with on future projects help candidates to establish an ethos with one another and learn each other's thought processes. This can help in the future a\s candidates will know how to work efficiently and more effectively.

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Delivery Methods

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Reach us at 0800 781 0626 or info@datrixtraining.com for more information.

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FAQs

What are the details for this exam?

The ITIL® exam is taken on the final day of the course and includes a 90 minute, closed book layout with 8 multiple choice, scenario based, gradient scored questions. The pass mark for the exam is 70%, or a minimum of 28 marks from a possible 40.

What are the prerequisites for the course?

Applicants must have a pass at ITIL® Foundation level before taking the ITIL® Release, Control & Validation exam.

What are the benefits for taking this course?

After completing the 5 day course, applicants are projected to have learnt the awareness of:

  • Procedures covering the Service Lifecycle relating to the capability of Release, Control and Validation management.
  • Change management as a capability to understand positive service transition.
  • Service validation and testing as a capability to assure the integrity and the quality of service transition.
  • Service asset and configuration organisation as a skill to access the state of service transition.
  • Managing the on-going decisions and support including service delivery skills.
  • Service demand completion and assessment to guarantee meeting a high standard service level performance.
  • Release Control and Validation process roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on info@datrixtraining.com