Course Introduction

The ITIL® Planning, Protection and Optimisation Certification (ITIL PPO) is one of the four modules that create the Intermediate ‘Capability Stream’.

The 5 day ITIL® training certification is targeted on coaching the applicant’s capabilities in Availability, Demand, IT Service Continuity and Information Security Management. The course is deeply focused on the Service Design volume of the IT Infrastructure Library.





What's Included

Find out what's included in the training programme.

Course Content

Here is a list below showing the topics that are covered during this ITIL® training course:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Common Service Operation activities related to Planning, Protection & Optimization
  • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks


The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format


Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here



Delivery Methods


ITIL® Service Capability - Planning, Protection and Optimization Enquiry

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Reach us at 44 161 768 4797 or for more information.


What are the exam details for this course?

The exam is taken on the final day of the course. It includes a 90 minute, closed book plan with 8 multiple choice, situation based, gradient scored questions. The pass mark for the exam is 70%, or at least 28 marks from 40.

What are the prerequisites for taking this course?

It is essential that candidates must hold a pass at ITIL® Foundation level before taking the ITIL® Service Capability Planning, Protection and Optimization exam.
It is also recommended that learners should have experience to the fundamental theories in IT and related work experience for two years as a minimum.
In conclusion, the delegates are recommended to buy and study the following publication in advance of the course ISBN 9780113313051.

What are the benefits of taking an ITIL® course?

When finishing the course, applicants should be able to:

  • Gain an understanding on the ITIL® terminology, course structure, roles, meanings and actions that will allow the ability and skill in support of the Service Lifecycle method as described in ITIL.
  • Study practical leadership on the design and execution of combined end-to-end methods based on recognised industry best practice strategies.
  • Be ready for the ITIL® Capability examination in Planning, Protection & Optimisation. 

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on