Course Introduction

ITIL® Continual Service Improvement

 

Introduction:

The ITIL® Continual Service Improvement course lasts for 5 days. This training course is designed to provide delegates with the knowledge needed to pass the ITIL® Continual Service Improvement examination that takes place at the end of the course. ITIL® Continual Service Improvement is one of the five ITIL® Lifecycle courses that fit into the lifecycle stream of the ITIL® certification.

What is ITIL®?

ITIL® stands for Information Technology Infrastructure Library which is a framework used for IT Service Management. The framework is based on the concept that IT services should be used in businesses to help align the business’s needs and also support its core functions.

Pre-requisites

Candidates taking the ITIL® Continual Service Improvement course must have previously passed the ITIL® Foundation certificate before taking part in this course.

ITIL® Continual Service Improvement Exam

  • 8 questions
  • Pass mark is 28/40 or 70%
  • Multiple choice and scenario based questions
  • Duration of 90 minutes or 120 minutes if the candidate is taking the exam in a language that isn’t native to them.

What do Datrix Training provide?

At Datrix Training, the ITIL® courses are provided at state of the art modern venues with the facilities needed to help you pass the course. Our experienced instructors have designed carefully constructed courses with instructive, detailed and engaging sessions that provide candidates with the required knowledge to pass the ITIL® Foundation examination at the end.

How do we provide our courses?

The ITIL® training courses at Datrix Training can be taken by three methods which are classroom, online and onsite. These methods are designed to provide candidates with a flexible option that works for them, online is our most flexible option and allows the user to study and complete the course from the comfort of their own home. 

Why take courses with Datrix Training?

At Datrix Training our training courses have high exam pass rates and positive feedback from our delegates, are courses are kept up to date at all times to ensure that candidates receive the most up to date business skills.

Who is this course recommended for?

This ITIL training course is recommended for anyone who is looking to learn more about improving IT services and also receive a valuable ITIL® certification.

Advantages of the course?

Candidates with an ITIL® certification will be able to stand out in the job market and pursue a more advanced job role with a higher salary.

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What's Included

Find out what's included in the training programme.

Course Content

ITIL® Continual Service Improvement covers the following areas:

  • Continual Service Improvement introduction
  • Principles and Processes of Continual Service Improvement
  • Methods and Techniques of Continual Service Improvement
  • Organisation for Continual Service Improvement
  • Continual Service Improvement Technology
  • Implementation Considerations
  • Critical success factions and risk involved with Continual Service Improvement

 

The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

The week prior to the course you will receive an email from our exam bookings team inviting you to request your online exam voucher.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format

 

Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here

 

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Delivery Methods

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ITIL® Continual Service Improvement Enquiry

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Reach us at 0800 781 0626 or info@datrixtraining.com for more information.

Course Schedule

Select Your Location

Northampton from £4398
Leeds from £2187
Virtual from £874
London from £801
Chorley from £4398
Manchester from £801
Crewe from £4398
Newcastle from £3287
Liverpool from £3287
Preston from £4398

FAQs

What are the Pre-requisites of this course?

Candidates taking the ITIL® Continual Service Improvement course must have previously passed the ITIL® Foundation certificate before taking part in this course.

Who is this course recommended for?

This ITIL training course is recommended for anyone who is looking to learn more about improving IT services and also receive a valuable ITIL® certification.

What time shall i arrive at the vanue?

Please arrive at the venue for 08:45am.

How can i find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on info@datrixtraining.com