Course Introduction

The BCS foundation certificate in business change is intended for anyone who wants to recognise the procedures and methods applied in providing business change. The techniques involved include business and IT arrangement, benefits organisation and business modelling methods. The BCS foundation certificate in business change course provides knowledge about the business change process as well as the range of techniques which are used in business change activities. After completing this course, the delegates will understand how IT may be used to improve and transform organisations. The delegates also get to know about the lifecycle for business change. The delegates will also learn the approaches to define business improvements. The training also provides information about the techniques which are used for designing business changes.


What's Included

Find out what's included in the training programme.

Course Content

Course outline

Business Improvement Definition

  • Examining the Business Situation: rationale and techniques
  • Holistic approach and systems thinking
  • Purpose and Approach of the Gap Analysis
  • Business requirements elicitation and approach
  • Business Case and Its Contents
  • Stakeholder responsibilities and the business case
  • The Business case Lifecycle
  • Programme definition

Business Change Design

  • Aspects of organisational change
  • Aspects of people change
  • Aspects of process change
  • Information Evaluation and Prototyping
  • Aspects of information technology

Business Change Implementation

  • Planning the acquisition, acceptance and deployment
  • Acquiring and deploying the solution
  • Ensuring acceptance
  • Reviewing the change

Benefits Management and Realisation

  • Measuring Benefits in the Business Change Lifecycle
  • Classifying benefits
  • Investment appraisal techniques
  • Benefits and the Balanced Business Scorecard, CSFs and KPIs
  • Roles and responsibilities in benefits management
  • The purpose, conduct and outcomes of a benefit review
  • Benefits realisation: purpose and challenges

Business and IT Alignment

  • The external and internal business environments for organisations Organisational cultures
  • National Cultures
  • The implications of culture for business change projects
  • Corporate and IT governance and the relevance to benefits management and risk management
  • Elements of an Enterprise Architecture

Delivery Methods


BCS Foundation Certificate in Business Change Enquiry

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Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £2744
Virtual from £1424
Leeds from £4394
Chorley from £4394
Sheffield from £4394
Crewe from £4394
Liverpool from £4394
London from £3294
Preston from £2744
Newcastle from £4394


What are the exam details for taking this course?

The layout for the course is a one hour multiple-choice examination which has forty questions. The exam is a closed book. Candidates are required to answer 26 to pass the examination.

What are the prerequisites for taking this course?

It is recommended that delegates purchase IT-Enabled Business Change: Successful Management with the following ISBN number:

  • 9781902505916

What can Datrix deliver to me with during the training course?

Datrix will provide you with materials, a certificate, a highly skilled trainer and refreshments.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on

What will you learn?

The delegates will learn about:

  • The role and competencies of a Business Analyst
  • How to categories, analyse and manage stakeholders
  • Investigation techniques, including interviews, observations, workshops and prototyping
  • Making a business and financial case and assessing feasibility
  • How to model business processes