Course Introduction

This ITIL® Service Strategy certification will prepare you to achieve the Service Strategy ITIL® exam and is dedicated on how the guarantee service provider policy is aligned with structural planning.

The 3 day ITIL® certification focuses on how to improve your approach, taking into reason risk and success factors, and how to guarantee this policy fits the companies’ requirements.

Datrix Training provides this ITIL® training course in over 50 locations nationwide so that anyone can learn this popular qualification in a nearby location. The ITIL® courses are also delivered online so that anyone has the chance to learn the ITIL® methodologies anywhere, anytime. 


What's Included

Find out what's included in the training programme.

Course Content

Learners will be able to increase their awareness and skill in the resulting topics:

Service Strategy Principles

  • Realise the approach of separating value-creation (attributes, perceptions and preferences) in the customer’s mind set.
  • Identify what are the products and how to implement them to create value.
  • To be capable of defining the three kinds of service providers and how/where they are applied.
  • Understand value chain models and the vertical integration approach they deliver.
  • Hold the important features of service strategy and be capable of outlining them.

Defining Services and Market Spaces

  • Be capable to produce services/strategies connected to a customer’s requirements.
  • How to use assets to support value creation.
  • How to use service archetypes to design a strategy based on asset-based and utility based positioning.
  • What strategies can be used to define market spaces by focusing services to support business results.

Conducting Strategic Assessments

  • How to mutually strengthen abilities and materials so that service management will be treated as strategic assets.
  • Capability to conduct a strategic assessment related to investment and financial business restrictions.
  • Performing an study of a customer’s requirements, market spaces and alignment with company policy to improve expansion and growth forecasts.

Financial Management

  • Be able to develop and add value to a shared essentials outline for organisations and IT.
  • Create, apply and measure service and financial request modelling so that funding differences connected to changes in demand can be measured.
  • Deliver analysis and leadership to control how to select the suitable IT funding models.

Service Portfolio Management

  • Have the capability to recognise the strategic requirement.
  • Design and use a Service Portfolio management situation that involves all of the techniques: describe, examine, support and approval.

Managing Demand

  • Build a situation for using demand management related to customer and/or market space requirements.
  • Ability to increase skills, based on demand management methods for an organisation.
  • Be able to include and relate all aspects of a Service Catalogue and Service Pipeline to demand and volume.
  • Be able to design and use service packages as well as to control when/where/how service products should be presented and applied.

Driving Strategy through the Service Lifecycle                        

  • Improve tactics that use all of the essentials of the lifecycle.
  • To be capable of using different methods and know where/when to apply the different kinds of Service Models as well as where the different design “drivers” (e.g. outcomes, constraints, pricing) affect the plan.
  • How to apply Service Transition for decision study to assess decisions, paths, risk and costs connected to policies.
  • How to apply Service Operations and Service catalogue regarding to deployment designs.

Critical Success Factors and Risks

  • To be able of delivering understanding and support in the policy of IT businesses through the usage of five managerial structures as well as the Critical Success factor.
  • To be capable of controlling the requirements for the choice of automated equipment to provide any planned tasks you have put out.
  • Apply approach to attain efficiency and to overcome structural issues.


The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format


Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here





Delivery Methods


ITIL® Service Lifecycle - Service Strategy Enquiry

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Reach us at 44 161 768 4797 or for more information.


What are the exam details for this course?

The exam will contain of a multiple choice, closed book paper of 8 questions, to be answered in 90 minutes. The pass mark is 70% or more.

What are the benefits for taking this ITIL® course?

The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on