Course Introduction

This ITIL® V3 Certification connects the full principles of a Lifecycle methodology to service management and combines the awareness gained throughout the certification structure. The ITIL® managing across the lifecycle certification (ITIL® MALC) includes all of the ITIL® Capability and Lifecycle certification platforms, and moves to the ITIL® Expert training course

Datrix Training delivers this ITIL® training course across the UK so that anyone can learn the fundamentals of the ITIL® qualification in a nearby location. The ITIL® online courses are also delivered and give you to learn this popular ITIL® course at any location, anytime.


What's Included

Find out what's included in the training programme.

Course Content

Course Content

Learners will be able to increase their awareness and skill in the resulting topics:

  • Introduction to IT Service Management Business & Managerial Topics
  • Managing the Planning and use of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Managerial Roles
  • Understanding Organizational Encounters
  • Lifecycle Project Valuation
  • Understanding Corresponding Industry Guidance


The exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format


Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here



Delivery Methods


ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at 44 161 768 4797 or for more information.


What are the exam details for this course?

• 10 multiple choice, scenario-based, gradient-scored questions based upon a case study
• 120 minutes (150 minutes for candidates completing the exam in a predominate language that is not theirs)
• Pass mark is 70%, or 35/50

What are the benefits for taking this ITIL® course?

The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on