Course Introduction

A globally recognised qualification, ITIL® Practitioner is the next level of ITIL® for those who have a thorough understanding of the basics of the ITIL® methodologies following their ITIL® Foundation exam. Although our ITIL® Foundation courses explain the fundamentals and basics of ITIL® and enable delegates to understand them, the courses do not go as far as teaching the delegates how to apply these skills to various different situations in the workplace. However, The ITIL® Practitioner course provides this element of ITIL® training to its delegates. 

Taking the ITIL® Practitioner exam teaches delegates more about the ITIL® certification and how to apply the basics to several different scenarios, does not replace any ITIL® qualification which candidates already have. 

The course lasts for two days and during these days, candidates will be taught a wide range of skills on the first day. On the second day, delegates will take their ITIL® Practitioner exam, a 2 hours and 15 minutes (135 minutes) long exam, to enable them to gain their ITIL® Practitioner qualification and certificate.

As a result of this, candidates will have learnt everything that they need to know about ITIL® after taking their ITIL® Practitioner exam with Datrix.




What's Included

Find out what's included in the training programme.

Course Content

The examination is an open book exam. This means that delegates will be able to look at the ITIL® Practitioner Guidance publication in the duration of your exam. It will feature a range of multiple choice questions, together adding up to 40 questions and therefore 40 marks.

The questions in the paper will be based on different scenarios which could typically occur in different kinds of workplaces. The exam focuses on the practical elements of implementing CSI (Continual Service Improvement) and the ITSM (IT Service Management) approach.

To pass this exam, delegates must obtain at least 28 marks out of 40 or 70%. 

The Practitioner exam is to be completed at a mutually convenient date (please see the below details for further information).

Online Exam:

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

The benefits of Online Exams are:

  • Rather than having to be out of the office for a paper exam, once you have received your exam voucher you can arrange directly with the accrediting body for a time that suits you
  • It allows you to complete all revision activities at your own pace to help you prepare for your exam to maximise your passing potential
  • It allows you to revise further before taking the exam
  • Exam results are issued much quicker than the paper based format


Compatibility Check for Online exam:     Please click here

Exam Guidelines:                                  Please click here



Delivery Methods


ITIL® Practitioner Enquiry

Enquire Now

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Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £2744
Leeds from £1094
Virtual from £984
Newcastle from £1424
Liverpool from £1534
Chorley from £2744
London from £929
Sheffield from £1644
Crewe from £2744
Manchester from £929


What is the experience of the instructo(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the vanue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on