Course Introduction

The ITIL® Overview training certification delivers an outstanding outline on understanding the topic of Service Management. The 1 day ITIL® certification also allows the learner to study the 5 core volumes which builds the ITIL® methodology.  After involvement in this course, candidates will be able to develop a complete awareness of the ITIL® training course.


What's Included

Find out what's included in the training programme.

Course Content

Learners will be able to increase their awareness and skill in the resulting topics:

  • To recognise the key values and vocabulary applied in ITIL® and IT Service Management.
  • To appreciate why ITIL® is so significant today.
  • Describe the key advantages of an IT Service Management based method.
  • Recognise why ITIL® is being applied within the business.
  • To support active candidates in the application method.

Delivery Methods


ITIL® Overview Enquiry

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Reach us at 44 161 768 4797 or for more information.


What does Datrix provide me with on the course?

Datrix can support you with the ITIL® courseware folder, certificate a highly skilled trainer and refreshments.

What are the benefits for taking this ITIL® course?

The Datrix ITIL® course materials and trainers are acknowledged by PeopleCert which guarantees that learners have a high level of preparation. The Datrix course materials are frequently evaluated in line with standards are met with PeopleCert. The Datrix trainers are frequently evaluated by PeopleCert, to guarantee that their understanding of Service Desk Management and ITIL® are clear enough to distribute preparation that assists the learner’s advantage from joining our training courses.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on