Customer Experience for Managers Training

Organisations invest a significant amount of money to deliver and develop quality services and products, but most of the time they ignore overall experience provided to the customers. Learn how customers feel about their knowledge related to purchasing decisions. Deliver a valuable experience so that it drives customer growth, loyalty and raise profits. During this course, also gain an understanding of the difference between customer service and customer experience. Gain a practical knowledge of the value and delivering customer experience strategy. Also, gain knowledge of how to design and deliver the plan.

The target audience for this course are:

• Entrepreneurs
• Bloggers
• Students
• Directors
• Supervisors
• Delegates who want to gain more understanding about developing and implementing programmes in the organisation for improvement of customer experience.
• Experienced and new managers who want to enhance their management skills
• Delegates interested in customer experience management can also enrol in this course

• Learn to create, measure and improve the journey of customers for your organisation.
• Develop business cases to invest in the investment for customer experience.
• Assess the experience of the customers of the organisation.
• Develop strategy for customer experience
• To deliver the strategy effectively, design programme for customer experience
• Develop culture for customer experience of organisation
• Learn the steps that leaders in an organisations take to build a culture of better service.
• Understand the importance of hiring competent employees
• Understand the role of empowerment and training
• Make use of best practices to leverage more in an organisation
• Suggest the steps that the strong managers take to ensure that the service system works as required.
• Understand the role of transparency in building trust with external as well as internal stakeholders.