Businesses increasingly understand the value of customer experience. Customer Experience is not only about serving customers, knowing where to buy products and what brands the customers like. It’s about understanding customers deeply so that the organisation can deliver optimised and better experiences to increase the engagement and loyalty of customers. To achieve this goal, learn to measure touch points and discuss different modules to determine the perfect business strategy for an organisation. Throughout the course, you will get a practical understanding of Customer experience management. Datrix Training offers Customer Experience for Managers Training course to improve and measure the loyality of customers.
Find out what's included in the training programme.
Assess customer experience
Business case for Customer experience
Approach to strategy development and KPI's
Tools and techniques
Build customer experience culture
What are the benefits of Customer Experience for Managers course?
Organisations invest a significant amount of money to deliver and develop quality services and products, but most of the time they ignore overall experience provided to the customers. Learn how customers feel about their knowledge related to purchasing decisions. Deliver a valuable experience so that it drives customer growth, loyalty and raise profits. During this course, also gain an understanding of the difference between customer service and customer experience. Gain a practical knowledge of the value and delivering customer experience strategy. Also, gain knowledge of how to design and deliver the plan.
Who should attend this course?
The target audience for this course are:
What will you learn in this course?