BCS Foundation Certificate in Business Change

Course outline

Business Improvement Definition

• Examining the Business Situation: rationale and techniques
• Holistic approach and systems thinking
• Purpose and Approach of the Gap Analysis
• Business requirements elicitation and approach
• Business Case and Its Contents
• Stakeholder responsibilities and the business case
• The Business case Lifecycle
• Programme definition

Business Change Design

• Aspects of organisational change
• Aspects of people change
• Aspects of process change
• Information Evaluation and Prototyping
• Aspects of information technology

Business Change Implementation

• Planning the acquisition, acceptance and deployment
• Acquiring and deploying the solution
• Ensuring acceptance
• Reviewing the change

Benefits Management and Realisation

• Measuring Benefits in the Business Change Lifecycle
• Classifying benefits
• Investment appraisal techniques
• Benefits and the Balanced Business Scorecard, CSFs and KPIs
• Roles and responsibilities in benefits management
• The purpose, conduct and outcomes of a benefit review
• Benefits realisation: purpose and challenges

Business and IT Alignment

• The external and internal business environments for organisations Organisational cultures
• National Cultures
• The implications of culture for business change projects
• Corporate and IT governance and the relevance to benefits management and risk management
• Elements of an Enterprise Architecture