Course Introduction

The Microsoft course provides essential knowledge required to troubleshoot and support Windows 10 personal computers and devices in a Windows Server domain environment. The course introduces delegates to the Windows 10 features, how these features can be used in enterprise environment and troubleshoot issues with Windows 10 devices. During the five day course, the delegates will learn how to implement a troubleshooting methodology, explain the role of an EDST in a Windows 10 environment, how to identify problematic services that run on the operating system, how to monitor the reliability of a Windows 10 device, how to configure and troubleshoot network connections and how to resolve configuration problems and issues with applying GPOs.   


What's Included

Find out what's included in the training programme.

Course Content

Implementing a Troubleshooting Methodology

  • Describe Windows 10 architecture
  • Using Troubleshooting Tools
  • Understand the EDST (Enterprise Desktop Support Technician) Job Role
  • Overview of the Troubleshooting Steps

Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Windows 10 Operating System Service Issues
  • Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Describe the process of Hardware Troubleshooting
  • Troubleshooting Physical Hardware Failures
  • Monitoring Reliability
  • Configuring the Windows 10 Registry

Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Windows PowerShell Remoting

Resolving Issues with Network Connectivity

  • Determining Network Settings in Windows 10
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Troubleshooting Group Policy

  • Describe Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Troubleshooting User Settings

  • Troubleshooting User Sign In Issues
  • Troubleshooting the Application of User Settings

Troubleshooting Remote Connectivity

  • Troubleshooting Issues with VPN Connectivity
  • Configuring and Troubleshooting DirectAccess

Troubleshooting Resource Access within a Domain

  • Troubleshooting Issues with File Permissions
  • Recovering Files Encrypted by Encrypting File System (EFS)
  • Troubleshooting Issues with Printer Access

Clients That Are Not Domain Members, Troubleshooting Resource Access

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Windows 10 Performance
  • Applying Applications and Windows Updates

Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an Operating System




Delivery Methods


Supporting And Troubleshooting Windows 10 Enquiry

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Reach us at 44 161 768 4797 or for more information.


What are prerequisites for attending this course?

The delegates must fulfill the following criteria before attending this course:

  • Knowledge of Windows Server 2016 fundamentals
  • Knowledge of Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of Networking fundamentals including Domain Name System (DNS), Transmission Control Protocol /Internet Protocol (TCP/IP) and User Datagram Protocol (UDP)
  • Understanding of the PKI (Public Key Infrastructure) components

Who should attend this course?

  • Enterprise Desktop Support Technician who run Windows 10 personal computers and provide Tier 2 support within a Windows domain environment.
  • IT professionals who support and administer Windows 10 desktops, devices and security resources.
  • Students who want to gain certification in 70-697 (Configuring Windows Devices) and 70-698 (Installing and Configuring Windows 10) exams will also benefit from this course.

What time shall I arrive at the venue?

Please arrive the venue at 8:45 am as our training sessions are from 9:00 am to 5:00 pm.

How can I get more information about the course?

Please send us an e-mail on or contact us on 0800 781 0626 for more information.