Course Introduction

Customer Service Excellence is a 1-day course in which the delegates will gain the competitive advantage required to survive in a tough and uncertain environment of the business.  The training programme will reveal various secrets and strategies involved in building business focusing on enhancing the level of customer satisfaction. Moreover, our trainer helps the delegates in using the tools and techniques of sales for better customer service so that they get attached to business for a more extended period. Also, satisfying customers with service is the significant step in boosting up the business. 

Datrix Training’s Customer Service Excellence course provides candidates with tips and tricks on how to optimise the business objectives through specific techniques and features. During the course, the professionals will gain skills and knowledge on how to make each client feel important with effective service or product. Our instructors help the candidates in understanding all the concepts thoroughly by giving real-world examples during the training.


What's Included

Find out what's included in the training programme.

Course Content

Introduction to Customer Service

  • Overview of customer service
  • Need of Customer Service
  • Beliefs in Customer service

Identify Customers

  • Internal Customers
  • External Customers
  • Customer Requirement

Exploring Customer requirements and their expectations

  • Types of Customers
  • Fulfilling expectations
  • Exceeding expectations
  • Exercises on the first impression

Understanding organisational standards

  • Handling telephone
  • Self-appearance
  • Appearance of facilities
  • Contacting face to face

Overview of Communication

  • Define Communication
  • Communication Barriers
  • Eliminating barriers to communication

Techniques for telephone

  • Good telephone techniques
  • Pros and cons of phone
  • Exercise-based on taking messages effectively
  • a prompt form of a telephone message

Conflict Management

  • Reason for Conflict
  • Conflict levels
  • Replying conflict effectively
  • Preventing and resolving conflict

How to deal with challenges?

  • Controlling difficult conditions
  • Assertiveness and Compromise

Customer Problem Solving

  • Seven steps to resolve the issues of the customer
  • Problem Situations

Removing Customer Service Problems

  • Inspection and Analysis tools
  • Critical Evaluation
  • Informal Surveys
  • Focus Groups
  • Nominal Group Technique
  • Cause and Effect or Root Cause
  • Brainstorming
  • Benchmarking

Performing one’s part

  • Effectively develop and measure relationships
  • The Likeability factor
  • Feeling powerful in their position
  • Exercise on positive language

Delivery Methods


Customer Service Excellence Enquiry

Enquire Now

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Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £3294
Leeds from £3294
Virtual from £984
Liverpool from £3294
Chorley from £3294
Newcastle from £3294
Crewe from £3294
London from £3294
Preston from £3294
Manchester from £3294


What is the duration of Customer Service Excellence training?

Customer Service Excellence Training is one-day training.

What are the benefits of choosing Customer Service Excellence course?

The individuals will learn how to gain more success and profit in business as they will be able to deliver services according to the needs of the customers.

At what time do the delegate need to reach the venue?

The candidate should reach the venue at 8:45 am as our training sessions are from 09:00 am to 05:00 pm.

How can I find more information?

You can contact us anytime; you can contact us on 08007810626 or e-mail us on

What is the experience of the trainer(s) who deliver the course?

All trainers at Datrix Training are accredited with over ten years of experience in their domain.