Customer Service Excellence is a 1-day course in which the delegates will gain the competitive advantage required to survive in a tough and uncertain environment of the business. The training programme will reveal various secrets and strategies involved in building business focusing on enhancing the level of customer satisfaction. Moreover, our trainer helps the delegates in using the tools and techniques of sales for better customer service so that they get attached to business for a more extended period. Also, satisfying customers with service is the significant step in boosting up the business.
Datrix Training’s Customer Service Excellence course provides candidates with tips and tricks on how to optimise the business objectives through specific techniques and features. During the course, the professionals will gain skills and knowledge on how to make each client feel important with effective service or product. Our instructors help the candidates in understanding all the concepts thoroughly by giving real-world examples during the training.
Find out what's included in the training programme.
Introduction to Customer Service
Exploring Customer requirements and their expectations
Understanding organisational standards
Overview of Communication
Techniques for telephone
How to deal with challenges?
Customer Problem Solving
Removing Customer Service Problems
Performing one’s part
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What is the duration of Customer Service Excellence training?
Customer Service Excellence Training is one-day training.
What are the benefits of choosing Customer Service Excellence course?
The individuals will learn how to gain more success and profit in business as they will be able to deliver services according to the needs of the customers.
At what time do the delegate need to reach the venue?
The candidate should reach the venue at 8:45 am as our training sessions are from 09:00 am to 05:00 pm.
How can I find more information?
You can contact us anytime; you can contact us on 08007810626 or e-mail us on email@example.com
What is the experience of the trainer(s) who deliver the course?
All trainers at Datrix Training are accredited with over ten years of experience in their domain.