Course Introduction

Effective Communication skills course is designed to provide a set of skills that help the delegates to communicate effectively in the organisation. This training enables the delegates to communicate with others at the interpersonal level. Communication can take place anywhere and anytime; there is the sender, information or message and receiver. The delegates will gain an understanding of the key communication skills and importance of effective communication in business interactions.

Communication can be improved with great training and practice. Delegates will improve communication skills—in writing, presentations, face-to-face conversations and interviews. The training will help them to communicate with employees and clients and write more efficiently.


What's Included

Find out what's included in the training programme.

Course Content

The Effective Communication Skills training teaches the delegates how to improve their communication and how to reduce conflict in the workplace.  

The training helps the delegates to create an open environment for communicating and improving their emotional intelligence to solve various issues during their work. The training plays an important role in individual’s performance and success while helping them to communicate with others effectively and share their views in a better way. 

Understanding Communication

  • What is Communication?
  • Passive Communication
  • Aggressive Communication
  • Passive-Aggressive Communication
  • Assertive Communication

Communicating in Writing

  • Using Written Communication
  • Pros and Cons of Written Communication
  • Tips for Avoiding Misunderstandings in Written Communication

Verbal Communication

  • What Makes Up Verbal Communication
  • How to Use Verbal Communication Effectively
  • Verbal Communication: Case Study

Nonverbal Communication

  • Defining Nonverbal Communication
  • Why is Nonverbal Communication Effective?
  • Reading Nonverbal Cues
  • Nonverbal Communication: Case Study

Group Communication

  • The Basics of Group Dynamics
  • Group Interaction and Communication
  • How to Be Effective in Groups
  • Miscommunication

Methods of communication

  • One way versus two way communication
  • Breakdown of communication
  • Different methods of communication

The Communication Process

  • Stages of Communication
  • Prepare the message
  • Match the message
  • Deliver the message

Learn the power of effective listening

  • Understand the barriers to good listening
  • How to Listen effectively to build rapport
  • Questioning techniques to aid understanding

Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Delivery Methods


Effective Communication Enquiry

Enquire Now

----- OR -------

Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £1644
Leeds from £544
Virtual from £434
Preston from £1644
Chorley from £1644
London from £434
Crewe from £1644
Newcastle from £874
Liverpool from £874
Sheffield from £874


What are the Prerequisites for this course?

There are no prerequisites. Hence anyone can attend the training program and improve their communication skills.

Who should attend the course?

The Effective Communication skills course is designed for individuals who want to improve their communication skills to enhance the productivity and efficiency of the workplace.

How can I find more information?

If you want to know more about our courses, please send us an e-mail on or call us on 0800 781 0626.

What time shall I arrive at the venue?

Please arrive the venue at 8:45 am

What does Datrix provide with the course?

Datrix provides course materials, experienced trainer and refreshments along with the training.