Course Introduction

This BCS Modelling Business Processes certification supports a foundation for the variety of professional BCS modular certificates in the areas of Business Analysis, IS Consultancy and Business Change, plus the higher level BCS Diploma in Business Analysis®

This 2 day Modelling Business Processes course trains the learner to take the one-hour, open book, exam which moves to the certificate in Business Process Modelling.  


What's Included

Find out what's included in the training programme.

Course Content

Here is a list of the topics which are covered during the 2 day course:

Context for business process modelling

  • Business systems and IT systems
  • Definition of a process
  • Context and detailed approaches
  • Logical and physical processes
  • Roles and responsibilities in business process modelling
  • Process and functional views of an organisation

The organisational view

  • Stakeholders
  • Value chain analysis
  • Systems within an organisation
  • Scope of processes
  • Case study – stakeholder identification and value chain analysis

Modelling an organisation

  • Case study – high-level organisation models

Modelling processes

  • Approaches to process modelling
  • Flow charts
  • Scenario descriptions
  • Activity diagrams
  • End-to-end process maps (‘swim lane’ diagrams)
  • Business events
  • Business rules

Creating ‘As is’ process models

  • Case study – identifying business events and constraints
  • Case study – creating an ‘is’ process map

Analysing tasks

  • Identifying tasks
  • Business events
  • Business rules
  • Task analysis worksheets

Human aspects of performance

  • Support required
  • Standards
  • Skills
  • Feedback and consequences
  • Human performance worksheets

Managing and measuring processes

  • The role of the manager
  • Hierarchy of measures
  • Formal approaches to measurement – Six Sigma

Process improvement and redesign

  • To be’ process models
  • Benchmarks
  • Process problems:
  • Process disconnects
  • Handoffs
  • Delays
  • Lack of IT support
  • Process redesign patterns

Creating ‘To be’ process models

  • Case study – ‘should process maps’

Implementation issues

  • IT requirements
  • Organisation design
  • People issues
  • Procedure design
  • Managing change
  • Case study – implementation

IT support for business processes

  • Bridging the gap between processes and IT
  • Defining IT requirements from process models

Course summary and review

  • Review of concepts and techniques

Delivery Methods


BCS Certificate in Modelling Business Processes Enquiry

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Reach us at 44 161 768 4797 or for more information.

Course Schedule

Select Your Location

Northampton from £2744
Leeds from £5494
Virtual from £1644
Manchester from £5494
London from £4394
Crewe from £4394
Preston from £2744
Newcastle from £5494
Sheffield from £5494
Liverpool from £5494


What are the prerequisites for taking this course?

There are no prerequisites for the course however, it is recommended that learners research the subject before attending.

What can Datrix deliver to me with during the training course?

Datrix will provide you with materials, a certificate, a highly skilled trainer and refreshments.

What is the experience of the instructor(s) delivering my course?

All of our instructors at Datrix are accredited and have over ten years of experience worldwide.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

How can I find more information?

If you would like to know any more information about our courses, please contact us on 0800 781 0626 or send us an e-mail on