Maintaining healthy relationships with clients and customers is the motive of every business. As the requirement of communication has increased, it has become crucial to provide high-quality customer care and to achieve this call centres has emerged as significant providers of customer care services. High-quality customer care will result in more retention of customers which in turn will increase the purchase of product and services. Call centre management includes customer services and overall experience of customer services provided through call centres. With the development of a well-formed call centre, business process will get well-organised, and the relationships with customers will improve.
Datrix Training provides Call Centre Management Training course which enables the delegates to understand how customer service is linked to customer satisfaction that results in an increased profits of the company and made it successful. During this course, learn to address questions of the customers immediately thereby providing customer satisfaction. Also, learn about customer relationships and use gained knowledge to build a high and ever-increasing customer base.
Find out what's included in the training programme.
Fundamentals of a call centre
Call Centre Technology
Motivation employees and monitoring
Management of employees
Management of customers
Management for providing excellent service
Providing information to executives
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What will you learn in this Course?
What are the Prerequisites in this Course?
This course has no requirements, however, having good speaking skills can be beneficial.
Who Should Attend this Course?
Call Centre management training course is suitable for the below-mentioned delegates: