Our Best Practice Overview covers Managing Successful Programmes, PRINCE2, ITIL and Management of Risk (M_o_R), where each would fit into an organisation, and the qualifications and courses available for each of these methodologies.
It will give delegates a good introduction to all the Best Practice methodologies, and help to determine the appropriate techniques for the organisation
"Best Practice" is the best identified approach to a situation based upon observation from effective organisations in similar business circumstances.
One simple definition of "best practice" is:
An industry accepted way of doing something that works.
Aidan Lawes, CEO itSMF
A "best practice" approach means seeking out ideas and experiences from those who have undertaken similar activities in the past, determining which of these practices are relevant to your situation, testing them out to see if they work, before incorporating the proven practices in your own documented processes.
"Best practice" is all about not "re-inventing the wheel", but learning from others and implementing what has been shown to work.
"Best practice" techniques can be applied in all walks of life. The itSMF focuses on those relating to the management of IT Services - though in reality, the principles apply anywhere.
Benefits of Best Practice
It is obvious that the better and more effective you are at your job in IT services, then the knock-on effect is that your customers, be they internal or external, are going to be better at their jobs as well.
Benefits include:
· Improved customer satisfaction
· Increased return on your IT investment
· Improved staff morale
· Reduced staff turnover
Why adopt Best Practice?
The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:
· A proven, quality approach to service delivery
· Increased Productivity
· Increased customer satisfaction
· Minimised risk
· Reduced costs
· Improved communication between IT and the business and your customers
Best Practice also helps your customers by:
· Providing reassurance as to the proven processes
· Confidence to rely on IT services, enabling business objectives to be met
· Clearly defined processes and contacts to handle problems and issues
· Clarification of costs and monitoring of service levels - better informed customers.
· By adopting Best Practice the organisation achieves a consistent and comprehensive approach to Service Management; ranging from software products, through to consultancy, training and qualifications.
· Best Practice IT Service Management has been designed in such a way that it is adaptable to any organisation and any mix of IT resources. It provides a blue-print for service development, and the IT department can focus on implementing the blue-print rather than re-inventing the wheel. IT resources are focused on service quality to satisfy customer requirements. It helps IT departments shift from the image of technology-driven, but more at focusing on delivery what the business needs, when it needs it. |
